<Notice and precautions regarding ARENA LIVE 2020>
Please be sure to read the following information and precautions carefully before coming to the show.
Preventing the spread of the new coronavirus
The following persons will be denied admission to the event.
(1) Those who have traveled abroad within 2 weeks before the performance and it is impossible to prove a negative result.
(2) Those with fever over 37.5 degrees Celsius, those who have consumed alcoholic beverages, or those with symptoms such as cough, lethargy, runny nose, headache, vomiting, odor and taste disorder
(3) Those who have a family member suspected to be infected
(4) Those who cannot accept personal information
(5) Those who tested positive for the new coronavirus within 14 days before the performance.
(6) Those who have had intensive contact with a person who has tested positive for a new type of coronavirus within 14 days prior to the performance.
If you have any underlying medical conditions (high blood pressure, diabetes, cardiovascular disease, respiratory disease, cancer, etc.) or are pregnant, please refer to the information provided by the relevant authorities and make a careful decision.
If you are under 20 years old, please download and fill out this form and submit it to the staff near the entrance gate on the day.
If you do not submit this form, please note that you will not be allowed to enter the venue.
Please download and fill out this form and submit it to the staff near the entrance gate on the day. Please bring your own mask. Please bring your own mask with you into the venue.
Please take your own temperature before coming to the venue.
Please take your own temperature and disinfect your hands before entering and exiting the venue.
Please note that admission is regulated. We will set up an entrance time for each guest, so please arrive at the designated time.
Even if you arrive early, you will not be able to enter the venue, so we ask for your cooperation.
After the show, we will make a regulated exit. Please wait in your seat until the attendant tells you to do so.
Please wait in your seat until instructed by a staff member.
You will be asked to use your smartphone to pick up your electronic ticket to enter the venue.
Seats will be sold with an open spacing to protect social distance. Seats will be sold with social distance between you and your partner.
Please do not leave your seat during the performance and please keep your distance from each other.
Please note that we may share your personal information with government agencies.
In the unlikely event that we are unable to keep your personal information, you must report it to a staff member at the venue on the day of your visit and we will keep it for you.
We will keep your personal information for about a month, and then destroy it afterwards.
You are required to keep your seat location for at least one month from the date of the event.
You will be asked to register for the new coronavirus contact confirmation application (COCOA) recommended by the Ministry of Health, Labour and Welfare.
Please refrain from shouting before, during and after the performance.
Please refrain from shouting before, during and after the performance. Please use the restroom before coming to the venue.
It is not allowed to keep gifts or flowers for the day.
We will provide disinfectant solutions throughout the venue.
All toilets are equipped with liquid soap and disinfectant.
・All seating areas and stairway handrails and door handles will be thoroughly cleaned with disinfectant.
Please do not dispose of masks, gloves, face shields, used tissues and other items that could be infected with viruses at the venue or at the station.
Please do not come to the venue with alcoholic beverages and do not consume them after entering the venue.
Please line up with a wide berth at the entrance or in other crowded areas, and keep your conversations to a minimum.
Please keep your conversations to a minimum.
If anyone is found in the venue who is not feeling well or appears to be, please speak to a staff member or have one speak to you.
In the event that any of the audience members are infected, please contact each department and report it to the contact person for each performance.
Please note that if you fail to follow the above precautions and are refused admission, no refunds will be made.
If you do not follow the instructions of our staff, you will be asked to leave the venue.
In case of wheelchair users, please contact the ticket office of each performance in advance.
In case you cannot come to the show due to illness or other reasons, please use the official ticket resale service.
If you are a fan club member, please click here (https://trade.tixplus.jp/)
Ticket Pia customers (https://cloak.pia.jp/contents/guide/resale.html)
Contact information
Yokohama and Tokyo Performances] SOGO TOKYO 03-3405-9999 (Mon-Fri 12:00-13:00 / 16:00-17:00 *except for holidays)
BEA 092-712-4221 (Monday, Wednesday and Friday 12:00-17:00) concert@bea-net.com
Please check the official website for updated information on countermeasures and performances in accordance with the guidance of the government agencies.
We will make use of the various measures mentioned above to prevent anyone from getting infected from this venue, and we will try our best to manage the event.
We hope that this will result in a great event.
We would like to ask for your understanding and cooperation in order to prevent the spread of the disease.
POWER PLAY MUSIC
SOGO TOKYO